Privacy Policy
PRIVACY POLICY
Last updated: 9th October 2026
This policy explains how 30three Collective collects, uses, stores and shares personal information.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), and we apply the same care to personal information about people in New Zealand.
1. What this policy covers
It covers personal information we collect through our website, our order and questionnaire forms, our scheduling page, our emails, and our assessment and advisory services. Personal information is information about an identified person, or a person who can reasonably be identified.
Our services are for businesses, so most of what we handle is business information. Some of it is also personal information, for example the name and email address of the person placing an order.
2. What we collect
From you when you order or contact us
- your name, email address and, if you give it, phone number
- your business name, your role and your business address
- your order details and payment status
From your questionnaire
- information about your business: its products, customers, competitors, operations, people, systems, suppliers and risks
- financial information about the business, where the assessment you bought asks for it (for example, the Profit & Growth, Business Health Check and Business 360° assessments)
- anything else you choose to write in your answers
Please do not include names or private details about other individuals (such as staff or customers) unless the question needs it. We do not ask for health information, government identifiers or similar sensitive information.
From other sources
- publicly available information about your business, described in section 5
- information you give us when you book a Business Advisory session or contact us later
Payment details
Card and payment details are collected and processed by our payment provider. We do not store full card numbers.
Website use
Our website platform and its tools may collect technical information, such as your device, browser, pages visited and approximate location, using cookies and similar technology. See section 13.
3. How we collect it
We collect personal information directly from you through our forms, email, scheduling page and conversations. We also collect it from public sources, as explained in section 5.
4. Why we use it
We use personal information to:
- take and process your order, and take payment
- prepare, review, approve and deliver your assessment report
- run Business Advisory sessions
- reply to your questions, requests, complaints and feedback
- keep records for tax, accounting and legal purposes
- keep our systems secure, and improve and run our business
- comply with the law
We do not sell personal information. We do not use your answers or reports to promote our services to others, and we do not publish your report.
5. Public information we review
With your authorisation, given when you submit your questionnaire, we review publicly available information about your business. This may include your website, search results, online reviews, directories, social media pages and the websites of competitors you name or that we judge to be relevant.
Some of that public information can include personal information, such as the name of a business owner, staff member or reviewer. We use it only for your assessment.
When we run an online search, the search contains only business names, website addresses and competitor names. We do not put financial answers or personal details in search terms.
6. Technology
We use software and third-party providers to help research, analyse and draft your assessment.
Every report is reviewed and approved by us before it is delivered to you.
7. Who we share information with
We share personal information only where needed to run our business and deliver your service. This includes:
Website, forms and hosting provider: WIX
Payment provider:Paypal, Square
Professional advisers such as our accountant, lawyer and insurer, who are bound by confidentiality
Government and regulators, where the law requires it
We may also disclose information where you ask or agree to it, or where the law allows or requires it. If our business is sold or restructured, we may transfer information to the new owner on the same terms as this policy.
8. Sending information overseas
Before we send personal information overseas, we take reasonable steps to make sure the provider handles it in a way that is consistent with the Australian Privacy Principles, for example through the terms we have with them.
9. How we protect it
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including:
- limiting access to the people and systems that need it
- using password protection and, where available, two-factor sign-in on our accounts
- using providers that encrypt information in storage and in transit
- reviewing and approving every report before it is sent
No system is completely secure. If a data breach is likely to cause serious harm to you, we will tell you and, where required, the Office of the Australian Information Commissioner.
10. How long we keep it
We keep information only as long as we need it for the purposes in section 4 or as the law requires.
11. Your rights: access, correction and deletion
You can ask us for:
- a copy of the personal information we hold about you
- a correction, if it is wrong, out of date or incomplete
- deletion of your information, subject to what we must keep by law
Contact us using the details in section 16. We may need to confirm who you are first. We will reply within a reasonable time, normally within 30 days. If we cannot give you what you ask for, we will tell you why.
12. Marketing
We use your contact details to deliver your service and to reply to you. We will not send you marketing emails unless you agree to receive them, and any marketing email will let you unsubscribe.
13. Cookies and website analytics
Our website platform uses cookies and similar technology to make the site work, remember your preferences and measure how the site is used. You can change your browser settings to block or delete cookies, but parts of the site may not work properly. [BEFORE PUBLISHING: list any analytics or advertising tools you switch on, such as Google Analytics, and check the Wix cookie banner is turned on.]
14. Links to other sites
Our website links to other sites, such as our payment page and scheduling page. Those sites have their own privacy policies, and we are not responsible for how they handle information.
15. Complaints
If you think we have mishandled your personal information, contact us first, using the details in section 16. We will investigate and reply as soon as we reasonably can.
If you are not satisfied with our reply, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au). If you are in New Zealand, you can contact the Office of the Privacy Commissioner (privacy.org.nz).
16. Contact us
Contact us through the Contact Us page on our website. Please say that your message is about privacy, and include your name and the email address you used for your order.
17. Changes to this policy
We may update this policy from time to time. The current version is always on our website, with the date it was last updated.