30three Collective
FREQUENTLY ASKED QUESTIONS
Everything you need to know before choosing an assessment
About the assessments
What does 30three Collective do?
We provide fixed-price business assessments supported by independent research and analysis, giving you practical findings and recommendations.
Which assessment should I choose?
There is a one-line guide for each product with its price, from Customer POV™ at A$89 up to Business 360° at A$549.
Do I need a meeting first?
No. Choose an assessment online and tell us about your business through the questionnaire.
Who prepares my report?
Our team researches and analyses your business. Every report is reviewed and approved by 30three Collective before it is sent to you.
Is the report just my answers repeated back?
No. Your answers are the starting point. We add independent research and say so where something comes only from you.
Do you guarantee results?
No. The reports give general observations and recommendations based on the information available at the time.
Ordering and what we need
How do I order?
Choose your assessment, check out, then complete the questionnaire. Prices are in Australian dollars and include GST.
What do I need to provide?
Only what the questionnaire asks, and only what is relevant to your assessment.
Do I need financial statements?
Not for every assessment. We only ask for what is relevant.
Do I need to upload documents?
No.
What if I have no website?
You can still order. The report will say what we couldn't assess.
Can I choose which competitors you look at?
Yes. You can name the ones you care about, and the report explains how competitors were chosen.
Can I change an answer after submitting?
Contact us quickly, quoting your order number.
Delivery
How long does it take?
We target delivery within 48 business hours of receiving your completed questionnaire.
When does the clock start?
When we receive the completed questionnaire, not when you pay. If we need more information, it starts again once we receive it.
How will I receive my report?
As a PDF attached to an email.
What if it's late?
Complex cases may need extra time, and we will tell you if there is a material delay.
Advice and privacy
Do you give legal, accounting, tax or financial advice?
No. We are a generalist business consultancy. Where a matter may call for that kind of advice, the report says you may wish to seek advice from a suitably qualified professional.
How do you handle my information?
In line with our Privacy Policy.
Will anyone else see my report?
No. It is prepared for you and sent to you, and we don't publish it.
Business Advisory Session
Can I talk to someone afterwards?
Yes. Business 360° includes one 60-minute session, and a standalone session is A$150.
How do I book?
Use the "Schedule your session" link on the Business Advisory page.
Can I reschedule or cancel?
Yes, with at least 24 hours' notice. With less notice the session may be treated as used.
Cancellations and problems
Can I cancel or get a refund?
You can ask before we start work, and work starts when we receive your completed questionnaire. After that, change-of-mind refunds are generally not available. Your consumer-law rights are not limited.
What if something is wrong with my report?
Contact us with your order number. We may correct it or provide it again
How do I contact you?
Use the Contact Us page, with your name, order email, order number and a short description.